Single Terms of Traveler’s Participation in Organized Travel, pursuant to Presidential Decree 339/1996, pursuant to Directive 90/314 / EEC.
Single Terms of Traveler’s Participation in Organized Travel, pursuant to Presidential Decree 339/1996, pursuant to Directive 90/314 / EEC.
Please read the following General Terms and Conditions carefully, before registering for one of our organized trips. The participation in any organized trip of our tourist office presupposes the careful study of the program of the specific trip and means the unconditional acceptance by the traveler of the General Terms of Participation according to the P.D. 339/1996. We also note that the General Terms and Conditions state the general information and the rights and obligations of both parties to the package, while the specific and specific information (destinations, prices, days and hours of departure and return, means of transport, accommodation, visits, etc.), which concern each organized trip separately, you should consult the current printed program of our office and the relevant price list.
Our company with the name “dreamlifetravelOE” and the distinctive title “TEAM TRAVEL”, based in Athens, Petmeza 3, 117 42, EOT special mark with number 0206Ε62000296501 and hereinafter referred to as “tourist office” is a member of the Association of Tourist and Travel Agencies in Greece, is a travel organizer, either alone or in joint venture with other travel agencies, and acts as an intermediary among other tourist offices as well as the means of transport, with the final purpose of selling these organized trips to the traveler-excursionist.
The information, data and recommendations contained in the General Terms of Participation have been checked by our office, at the time of writing this form, for their validity and accuracy, are of a general nature and are valid unless otherwise stated in the program. of each trip. The printed programs, including the current price list, are valid for the period indicated in them. Travel program information and details may change due to frequent and extraordinary changes in conditions worldwide, especially in transport and international relations. In this case you will be notified immediately in the most convenient way.
3. Registration – Participation in Organized Travels
The registrations are made by visiting the offices or the offices of our partners, by mail, fax and telephone, with the condition, in order to reserve places in the specific trip: 1st of the payment of the advance or the whole amount, in cash or by transfer to the tourist office, and 2nd of the unconditional acceptance and compliance with these General Terms. For the valid registration, the specific trip must be indicated on the proof of payment of the deposit, with the dates of departure and return and any other distinctive details.
The right to participate in the trip is secured with the payment of all its value and the relevant charges 7 full days before departure. , to demand cancellation, in accordance with the cancellation terms provided herein. The party, who represents his family or team, has the obligation to inform all his traveling companions about the details and conditions of the trip.
The participants through a third party have the same obligations as the representative who registered them during the trip, and the tourist office makes available to them any relevant information, whenever requested.
4. Travel Prices – Charges etc.
The value-price of the trips is mentioned in the current form of our office. Travel prices are calculated on the day our price list / form is issued based on the cost of services of each trip, applicable fares / surcharges, taxes and other expenses, the exchange rate of foreign currencies in relation to € Euro, as well as any other cost factor. The travel agency, after exhausting all the possibilities of forecasting, reserves the right to adjust the prices when the above cost factors change.
The price of the trip may change up to 20 days before the date of departure, due to unforeseen increases in fares, exchange rates, fuel, etc. In the event of a significant price increase (over 10% of the value of the trip) for the above reasons, the traveler can cancel his participation and be refunded the money he has paid.
Also, the tourist office has the right, for a certain period of time or for a limited number of seats, to pre-sell seats at more favorable prices, with special cancellation terms. Child charges vary on a case-by-case basis from free accommodation, without food, in hotels and boats, to a small discount (son aged 2-12 years and only when paying two adults in the same room / cabin).
Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the room rate.
5. Obligations – Responsibilities of Tourist Office
The travel agency has the obligation to coordinate and execute in the best possible way the trips it has to the travelers. The travel agency, having exhausted all possibilities of forecasting and care, is not responsible for wrong actions and omissions of third parties, and their associates, and for emergencies such as cancellations, delays or changes of routes of various means of transport (planes, ships, trains, etc.) due to the exclusion (“embargo”) of areas due to terrorist acts, strikes and other causes.
The travel agency can also not anticipate or control any delays of charter flights or chartered planes or ships due to the possibility of short or long delays, for technical or meteorological or other reasons. It is emphasized that the travel agency is not able to anticipate or control circumstances which are foreign to its sphere of influence and which may lead to the cancellation of the trip or to damages due to non-performance or improper performance of the agreed travel services. Typical examples of such cases are: strikes, accidents, diseases, epidemics, organic disturbances due to local conditions, altitude, climate, due to meals not included in the itinerary or due to inadequate hygiene conditions due to external factors, injuries due to illness, terrorist acts, hijackings, earthquakes, weather, fires, epidemics, toxic infections and any other emergency or force majeure.
In the above cases, the travel agency is not responsible for repairing any damage caused by them, however, it will exhaust all efforts to support and care for travelers in any way, without this giving the office responsibility or obligation to cover the relevant emergency costs, which should be covered, as in the case of force majeure, by the travelers themselves. Reasonable complaints, during the trip, must be reported immediately and on the spot to the attendant (or, in the absence of this, to our office), and to the provider of the specific service, in writing.
If the identified problem could not be resolved on the spot, after your return from the trip you should submit in writing to our office any relevant complaint within 7 working days, along with any documents or other evidence you have for justification of. After 7 days, the tourist office has no obligation to respond to any request. After the departure of the client if damages occur due to non-performance or improper execution of benefits of the organized trip, compensation is limited to what is stipulated by the international conventions that bind the country and govern these benefits.
Compensation based on the non-performance or improper execution of the benefits of the organized trip, is limited to twice the value of the individual price of the trip. In order to be cost-effective – an organized trip requires a minimum of 20 (twenty) participants. If this number is not filled in, our office reserves the right to cancel the trip, and must inform the consumers who had registered in it, and return the money they had paid without any other obligation to the traveler. Facilities that are not mentioned in the descriptions of the programs of the organized trips or that are mentioned as optional, are not offered at all by our tourist office or are available with extra charge beyond the listed prices, as long as it is finally possible to implement them. is responsible for the optional events held by them.
6. Obligations – Traveler’s Responsibilities
Because other people usually take part in the organized trip, the participation in it presupposes a similar social behavior, for this reason it is necessary for the travelers to fully comply with the travel plan and the instructions of the escorts and guides and to arrive in time to gathering places for the various facilities of the program (flights, transfers, tours, excursions, meals, etc.), if the delay and inconsistency of the traveler results in the loss of the flight, excursion, transportation or other service.
In this case, the traveler will have to reconnect with the team at his own risk and expense, without the right to a refund for the service he lost. The travel agency will make every effort to assist him in this. At airports and ports you must be at least two (2) hours before your departure.
If no flight attendant is provided, you must confirm your next flights with the airline on the spot and make sure what time and from which airport and terminal your flight departs.
Any loss of the means of transport of the organized trip due to delay of the traveler implies the loss of the whole trip, in case it is not possible to reconnect with the rest of the group at his own expense, without the right of refund. In this case, the costs of reconnecting with the rest of the group are borne by the travelers themselves, and the travel agency will make every effort to assist them organizationally in this.
In case the traveler interrupts his trip by his own decision and leaves the group, he is not entitled to any further services or compensation and the responsibility and costs of any travel outside the group are borne by him. In the same way, our office is not responsible for services of organized travel which were not provided to the traveler by his own negligence or responsibility, or due to his illness. In case the customer is prevented from participating in the organized trip in which he has reserved, he can assign his reservation to another person, who meets the conditions for participation in the specific trip, no later than 5 working days before departure, while especially for sea transport the deadline is 10 working days before departure.
In case of any outstanding balance of the amount or possible additional costs from the assignment, the assignor and the transferee are jointly and severally liable to our office for their payment. Especially in the case of air carriers, it should be noted that it is not possible to change the passenger’s name, but only to cancel the existing booking and to book a new seat if this is possible on a case-by-case basis. The travel agency does not bear any responsibility in case this is not possible. The resulting mandatory cancellation of the reservation will be made in accordance with the terms of cancellation provided herein.
7. Hotels – Accommodation / Ships and other means of Transport
All information regarding the categorization or classification of hotels and accommodations mentioned in our package tours is in accordance with the current legislation of each state for the tourist classification of hotels and accommodation, which may differ by country in a country.
Most hotel rooms have two beds or a semi-double. The triple rooms are, in essence, double rooms with an extra bed. Usually not very comfortable and the extra bed can be smaller than normal or sofa or folding sofa. Rooms are delivered from the hotel usually between 13: 00-15: 00 and are available to guests until 12:00 departure. In case you wish to enter the room earlier or leave later, you will have to pay the relevant fee.
On individual trips, in case of late arrival at the hotel, after the day or time of the scheduled arrival of the traveler, and as long as he has not informed the hotel and our office, the hotel has the right to cancel the reservation and make available the room for the entire period of booking, if requested.
In case of excessive bookings on the part of the hotel, our office will make every effort to settle the matter, in accordance with the current in the host country, you should know here, that in coach trips to Greece tours places are given in order of registration and do not change during the trip, on trips abroad they change daily. Smoking on the bus is prohibited. The phrase <through the city> and <we will see> on road trips indicate the direction of the route and the view from the coach of the building landmark respectively.
The duration of an all-day visit / excursion has a duration that does not exceed eight (8) hours in total, always calculated from the departure to the return to the hotel. The duration of half a day of visit / excursion has a duration that will not exceed four (4) hours, always calculated from the departure to the return to the hotel.
It is known in advance and it is explicitly agreed that the airlines and for their own reasons sometimes charter for their own flights planes of another airline. This case is not a reason for cancellation of the trip by the customer.
8. Passports, Entry Visas (VISA) & Health Formalities
In general, all trips abroad require a new Greek passport, which has been issued since 2006. The countries of the schengen zone also accept the new IDs. Our office recommends that you have your passport valid during the trip at least until the scheduled date of your return. Some countries require that travelers’ passports expire at least 3-12 months after their arrival time. The travel agency provides all the necessary information regarding the travel and other documents required for each trip and destination and their issuance and / or visa, but -even if it provides some assistance in the relevant process- is not responsible for any non-issuance or non-approval of these by the competent authorities, to which the traveler must address.
Especially nationals of other countries, who hold foreign passports, must inform the tourist office and address themselves to the consular authorities of their country, as well as the countries they will visit. Failure to ensure the timely issuance or approval of your travel documents does not justify the cancellation of your participation in the trip free of charge.
The travel agency provides all the information you need for any vaccinations or other medical precautions in the tropics or other epidemics. However, due to the medical personal data of each traveler, he has the responsibility to contact the competent health authorities.
Our office has an Insurance Professional Liability insurance policy for each trip that it organizes, which covers the cases of any liability towards its customers, resulting from the non-execution or the improper execution of the organized trip. Also, the insurance policy covers the case of insolvency or bankruptcy, the obligation to return the paid, as well as the repatriation of travelers.
The number of the insurance policy and the details of the insurer are at the disposal of the traveler in the accounting office of our office. There is also the possibility of optional insurance in the desired amounts, which our office unreservedly recommends. Also, in case of your illness during your trip within the European Union, we recommend that you contact your Insurance Institution for the issuance of the “European Health Insurance Card”.
The luggage is transported under the responsibility of its owners, regardless of whether or not there is an escort of representatives of the tourist office. In the event of damage or loss, the corresponding international conditions apply to each means of transport and to the hotels, and liability in this case is limited in accordance with these conditions.
In air travel, the weight of luggage must not exceed 20 kg, in economy class. In case of additional costs, due to heavier luggage than allowed, these are borne by the traveler and paid on the spot. It is also noted that the airlines allow in the passenger cabin only one small hand luggage (approximately 50x40x25).
Cancellations of participation by the traveler are made only in writing to our office and, regardless of the date of booking (and as long as it is not possible to assign his booking to another person with the conditions set out in Article 6 of the General Conditions of Participation) , are subject to the following cancellation fees per person, depending on the time at which the cancellation is made:
15 days before departure 20 € for travel in Greece and 40 € for travel abroad, per person, for administrative expenses. * 15 to 10 days before departure: 40% of the total value of the trip.
10 to 05 days before departure: 60% of the total value of the trip.
5 days before departure until departure (non show): 100% of the total value of the trip
Cruises have different cancellation terms according to the terms * of the contracts of each company that apply to each cruise trip
Charges are made regardless of the time of registration or whether the respective amounts have already been paid by travelers or not. In case one of the two people who are going to stay or stay in a double room cancels his participation, and as long as the cancellation fees are not equal to 100% of the total value of the trip, except for the cancellation fees, the traveler will pay and the difference of his room, as he will necessarily stay in a single room.
12. Dispute Settlement
The travel agency and the traveler undertake to resolve in good faith any dispute that may arise during the execution of the contract of the organized trip. In case of failure of the relevant efforts, the parties undertake to address the Amicable Dispute Resolution Committee of HATTA and request its mediation. If the amicable settlement of the dispute is not possible, the Courts of Athens are competent.